Customer Service

Service That Meets or Exceeds All Expectations

Ensure that your expectations are met or exceeded on every project by relying on Pecora's excellent problem-solving capabilities, interpersonal skills and consistent responsiveness. Pecora's customer service team is constructed upon a foundation of strong moral ethics and a desire to put our customer first. Our representatives pride themselves on their customer service focus, and we always strive for strong relationships and partnerships.

Contact your Pecora Customer Service Representative or

Customer Service Contact Information Regional Coverage
Melissa Cassel
Customer Service Manager
Phone: 800-355-8817, ext. 7528
Fax: 215-721-0286
Email: casselm@pecora.com
Hours: 8am – 5pm EST
Nick Burns
Phone: 800-355-8817, ext. 7541
Fax: 215-721-0286
Email: burnsn@pecora.com
Hours: 10am – 7pm EST

AK, AZ, CA, CO, HI, ID, MT, NV,
NM, OK, OR, TX, UT, WA, WY and Canada

Rick Gehlhaus
Phone: 800-355-8817, ext. 7540
Fax: 215-721-0286
Email: gehlhausf@pecora.com
Hours: 8am – 5pm EST
DC, MD, NJ(North), NY (NYC &LI),
NC, SC, VA
Carol Tolomeo-Phillips
Phone: 800-355-8817, ext. 7501
Fax: 215-721-0286
Email: tolomeoc@pecora.com
Hours: 7am – 4pm EST

CT, DE, ME, MA, NH, NJ(South),
NY (except NYC & LI), PA, RI, VT,
Window and Door OEMs

Tom Hamilton
Phone: 800-355-8817, ext. 7524
Fax: 215-721-0286
Email: hamiltont@pecora.com
Hours: 8am – 5pm EST

AL, AR, FL, GA, IL, IN, IA, KS, KY,
LA, MI, MN, MS, MO, NE, ND, OH,
SD, TN, WA, WV, WI