Customer Service

Service That Meets or Exceeds All Expectations

Ensure that your expectations are met or exceeded on every project by relying on Pecora's excellent problem-solving capabilities, interpersonal skills and consistent responsiveness. Pecora's customer service team is constructed upon a foundation of strong moral ethics and a desire to put our customer first. Our representatives pride themselves on their customer service focus, and we always strive for strong relationships and partnerships.

Contact your Pecora Customer Service Representative or

 

    Customer Service Contact Information Regional Coverage
    Melissa Cassel
    Customer Service Manager
    Phone: 800-355-8817, ext. 7528
    Fax: 215-721-0286
    Email: casselm@pecora.com
    Hours: 8am – 5pm EST
    Nick Burns
    Phone: 800-355-8817, ext. 7541
    Fax: 215-721-0286
    Email: burnsn@pecora.com
    Hours: 9:30am – 6pm EST

    AK, AZ, CA, CO, HI, ID, MT, NV,
    NM, OK, OR, TX, UT, WA, WY and Canada

    Rick Gehlhaus
    Phone: 800-355-8817, ext. 7540
    Fax: 215-721-0286
    Email: gehlhausf@pecora.com
    Hours: 8am – 4:30pm EST
    DC, MD, NJ(North), NY (NYC &LI),
    NC, SC, VA
    Carol Tolomeo-Phillips
    Phone: 800-355-8817, ext. 7501
    Fax: 215-721-0286
    Email: phillipsc@pecora.com
    Hours: 7am – 3:30pm EST

    CT, DE, ME, MA, NH, NJ(South),
    NY (except NYC & LI), PA, RI, VT,
    Window and Door OEMs

    John Wisienski
    Phone: 800-355-8817, ext. 7524
    Fax: 215-721-0286
    Email: wisienskij@pecora.com
    Hours: 9:00am – 5:30pm EST

    AL, AR, FL, GA, IL, IN, IA, KS, KY,
    LA, MI, MN, MS, MO, NE, ND, OH,
    SD, TN, WV, WI

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